Refund and Returns Policy

The following information is of interest to the user visiting the website, so we advise you to carefully read the following Terms and Conditions of Use, which are intended to regulate the legal relationship between the User and, as the use of this website implies the acceptance of said conditions by the User. These Terms and Conditions of Use govern the use and commercial transactions between the User of (hereinafter, the WEBSITE).

This website and its services are managed by (hereinafter the COMPANY), providing website Users with access to content and services related to our activity, as well as our collaborators. Such content includes information, images, blogs, photos, texts, customer reviews, forums, and similar content (hereinafter SERVICES). The use of the website, regardless of the form used to access said website, implies the establishment of a contract that the User enters into with the COMPANY.

1.- Information regarding the ownership of the website.

The legal name of the website is ANNANDANIEL S.C., with tax identification number J40598377 and registered address at Calle Sagunto 97, 46009 Valencia.

If the User wishes to contact the COMPANY, they have various means available:

2.- Purpose and scope of application.

These terms of use govern the use and commercial transactions between the User and the Website.

However, access to certain content and services may be subject to specific conditions, which would replace or complement these terms of use. In case of contradiction, the terms of the specific conditions will prevail over the general ones.

3.- Acceptance of the Terms and Conditions of Use.

By using the website, and especially by completing an order and proceeding to its payment, the User accepts these Terms and Conditions of Use, as well as any regulations or rules that we may publish in the future. These terms may be subject to future modifications, which is why Users who are registered at the time will receive notifications alerting them to such changes through any reasonable means, such as publication on the website itself. These modifications will have a grace period of (3) days from their notification or availability to the public.

Upon the entry into force of the aforementioned Terms and Conditions of Use, the User will find the date at the bottom. If the User uses the website after such modifications have taken place, it will be understood that they implicitly accept them, but these modifications will not apply retroactively.

Furthermore, the COMPANY has the authority to suspend or modify the entirety or part of the website, its content, services, or functionalities, as well as to charge, modify, or waive the fees that are required, announcing it with reasonable notice. However, the COMPANY may exclude said notice period in case of force majeure or extreme necessity, which must be justified by the COMPANY.

4.- Use of the website.

By using the COMPANY’s website, the User accepts the obligation to comply with applicable laws and regulations, respect the legitimate rights of third parties, and exercise due diligence to avoid any unacceptable, defamatory, or harmful behavior. In addition, the User agrees to abide by certain rules of conduct, which means that, in case of non-compliance, the COMPANY may terminate their use and terminate the contractual relationship under these terms of use. In this regard, the following actions are strictly prohibited:

  • — Store, transmit, or provide, through our website or in connection with it, any threatening, harassing, demeaning, obscene, pornographic, offensive, defamatory, fraudulent, unlawful, or harmful content that infringes on the legitimate rights of third parties, or use the website for such purposes. This also applies to content that may give rise to criminal or civil liability, promote criminal behavior, or facilitate illegal activities, or use the website for such purposes.
  • — Use malicious software or other harmful computer codes, files, or programs intended to disrupt or control the operation of hardware, software, or equipment.
  • — Publish unauthorized commercial communications of any kind.
  • — Publish information concerning companies that is not included in public records without proper authorization.
  • — Impersonate another User or entity, falsely declare or imply that the COMPANY’s website endorses any statement or record made by the User without authorization.
  • — IInterfere with or disrupt the operation of the website or its servers or networks. Additionally, it is also prohibited to restrict or prevent any person from using the COMPANY’s website.
  • — Access the website by means other than those assigned by the COMPANY or without authorization.
  • — Modify, adapt, translate, decompile, or disassemble the COMPANY’s website, as well as exploit it in any way for commercial purposes. It is also prohibited to frame or replicate any part of the website without the COMPANY’s authorization.
  • — Remove copyright notices, trademarks, or any intellectual property rights statements.
  • — Finally, the use of robots, web crawlers, or applications to retrieve, index, data mine, scrape, or reproduce or circumvent the navigation structure or presentation of the COMPANY’s website without authorization, except for those search engines commonly used by individuals in internet data traffic.

In conclusion, the User must respect the applicable legislation, morality, good customs, public order, and the present terms of use.

5.- Responsibility for website content.

The User declares and warrants that they are legally authorized and capable of entering into the present contract, that they are the sole owner or duly authorized to exploit the rights related to the content submitted to the website, that they have obtained the consent or authorization from all identifiable individuals (or their parents/guardians in the case of minors or incapacitated individuals) appearing in the submission for the processing of their data, that such content will not violate any rights or legitimate interests of third parties, that the submission they make is not subject to confidentiality clauses, and that they comply with all applicable regulations related to such submission (especially the GDPRegulation and the Law on Information Society Services and Electronic Commerce).

The User assumes full responsibility for the use of the website, being solely responsible for any adverse economic, technical, and/or legal outcomes, as well as the disappointment of expectations that may arise from the use of the website. The User is responsible for any direct or indirect effects generated by the website and agrees to hold the COMPANY harmless from any claims arising directly or indirectly from such actions.

The COMPANY shall not be held responsible for any damages that may arise from interferences, omissions, interruptions, computer viruses, malfunctions, and/or disconnections in the operational functioning of this electronic system or in Users’ computer devices and equipment, caused by factors beyond the control of the COMPANY, which may impede or delay the provision of services or navigation through the store. The COMPANY shall not be responsible for delays or blockages in use caused by deficiencies or overloads in the Internet or other electronic systems, nor for the inability to provide the service or allow access due to reasons not attributable to the COMPANY, whether caused by the User, third parties, or cases of force majeure. The COMPANY does not generally monitor the use that Users make of the website. In particular, the COMPANY does not guarantee in any way that Users use the website in accordance with the law, these General Conditions, accepted moral and good customs, and public order, nor that they do so diligently and prudently.

Furthermore, the external links that may appear on the website or in the blog posts lead to sites managed by third parties, for which reason the COMPANY will not be responsible for the content or condition of such third-party sites.

6.- Information provided by the User.

The information submitted by the User on our website will be governed by the COMPANY’s Privacy Policy. In the event that the User submits personal data to third parties connected to the website, the collection and processing of such data may be subject to the Privacy Policy of those third parties, and the COMPANY shall not be responsible for such third-party processing. Furthermore, the User shall be responsible for the accuracy, correctness, and completeness of the information provided to us, as well as its timely update to reflect reality. If such information is found to be incorrect, misleading, or in violation of the terms of this agreement, or if it infringes upon the rights or legitimate interests of third parties, the COMPANY neither endorses nor assumes responsibility for such harmful content or its use. In any case, this scenario will be subject to the provisions of the clause regarding content control. If the User decides to disclose personal information to third parties or to the general public, they do so at their own risk, and the COMPANY shall not be held responsible.

In general, the User is obliged to comply with these general conditions, as well as to follow the specific warnings or instructions for use contained therein or on the website, and to always act in accordance with the law, good customs, and good faith, exercising due diligence and refraining from using the website in any way that may hinder, harm, or impair its normal operation, the assets or rights of the COMPANY, its suppliers, other Users, or any third party in general. Access, use, and purchases on the website are prohibited for minors and legally incapacitated individuals without the express consent of their parents, guardians, or legal representatives. The COMPANY is not responsible for the truthfulness and accuracy of the data provided by the User and therefore cannot verify their age and/or incapacity.

It is the User’s responsibility, as such, to provide truthful information regarding the data requested in the User registration form or when placing an order, and to keep it updated. The User agrees not to introduce, store, or disseminate on or from the website any information or material that is defamatory, injurious, obscene, threatening, xenophobic, incites violence or discrimination based on race, sex, ideology, religion, or in any way infringes upon morality, public order, fundamental rights, public freedoms, honor, privacy, or the image of third parties, or is contrary to current regulations. The User agrees not to introduce, store, or disseminate on the website any program, data, virus, code, or any other electronic or physical device that could cause damage to the website, any of its services, or any of the equipment, systems, or networks of the COMPANY, other Users, the COMPANY’s suppliers, or any third party in general. The User agrees to diligently keep the “Username” and “Password” provided by the COMPANY, assuming responsibility for any damages that may arise from their misuse. The User agrees not to engage in advertising or commercial exploitation activities through the website and not to use its content and information to send advertisements or messages for any other commercial purpose, nor to collect or store personal data of third parties. The User agrees not to use false identities or impersonate others when using the website or any of its services, including the use of passwords or access codes belonging to third parties or in any other way. The User agrees not to destroy, alter, use for their own benefit, disable, or damage the data, information, programs, or electronic documents of the COMPANY, its suppliers, or third parties. The User agrees not to introduce, store, or disseminate through the website any content that infringes upon the intellectual property rights, industrial property rights, or trade secrets of third parties, nor any content for which they do not have, in accordance with the law, the right to make it available to third parties.

The User agrees to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered during the usual hours of merchandise delivery. In the event of non-compliance by the User with this obligation, the COMPANY will not be held responsible for any delay or inability to deliver the requested order to the User.

7.- User-generated content.

The website may allow the User to contribute information or materials of various types, of which the User shall be the owner of all rights that may arise therefrom, without prejudice to the license granted to the COMPANY, worldwide and free of charge, non-exclusive, perpetual, irrevocable, transferable, without additional compensation to the User or third parties, to:

  • — Reproduce, distribute, transmit, display, exhibit, and communicate or make available to the public the derivative work from the submission.

  • — Exercise all trademark, advertising, and other intellectual property rights related to the User’s submission.

  • — Use the User’s name, review, photograph, portrait, image, voice, or biographical information provided by the User for sending communications of interest for the contractual relationship taking place between the User and the COMPANY.

In the event that the User does not wish to grant such rights, they must refrain from submitting any submission or content to the COMPANY or the website.

8.- Registration on the website.

Registration on the website is essential to place desired orders by the User, as well as to access certain content and receive communications or newsletters from the website. The COMPANY reserves the right to reject or require modification of the Username, password, or other information provided for registration. The website will not be responsible for the uses to which both the Username and the chosen password by the User are destined. Registration implies inclusion in the User and Customer database of the COMPANY.

9.- Disclamer.

The COMPANY does not guarantee that the service provided by the website will be free from technical interruptions at any time, nor that it will be constantly updated, including its contents. However, the COMPANY commits to carry out all necessary actions to rectify errors as soon as it becomes aware of them, provided that there are no circumstances that make it impossible or difficult to execute.

Furthermore, the COMPANY does not guarantee the absence of viruses or other elements in content or information linked to the website, provided they are external to it, nor does it guarantee protection against security damages that may arise as a result of:

— Viruses on the User’s computer used for connecting to the website.

— Malfunctioning of the User’s browser.

Finally, the COMPANY is not responsible for the non-publication or faulty publication of content submitted by Users. All comments received will be automatically reviewed by an anti-spam filter and moderated by the website administrator. The COMPANY is also not responsible for the consequences resulting from the removal of comments that do not comply with the participation rules.

10.- Security.

The COMPANY utilizes the most advanced commercially available security measures in the industry. Additionally, the payment process operates on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that information is transmitted encrypted using 128-bit algorithms, ensuring that it is only intelligible to the Customer’s computer and the COMPANY’s server.

In this way, by using the SSL protocol, it is guaranteed that the Customer is transmitting their data to the COMPANY’s server and not to any other entity pretending to be the COMPANY. Therefore, between the Customer and the COMPANY’s server, data is transmitted encrypted, preventing its possible reading or manipulation by third parties.

Furthermore, the COMPANY states that it does not have access to confidential data regarding the payment method used, and therefore does not store such data. Only the payment gateway Stripe has access to this data for the purpose of managing payments and charges, and it is inaccessible to other third parties.

The COMPANY will not be responsible under any circumstances for incidents related to personal data that may arise either from an unauthorized attack or access that is impossible to detect due to the implemented security measures, or from the customer’s negligence regarding the safekeeping of their access keys or personal data. In any case, the customer should immediately inform the COMPANY if they become aware that their access keys have been known by third parties.

11.- Purchase Process.

All prices published on the website, unless expressly stated otherwise, include the corresponding VAT. However, for purchases made in the Canary Islands, Ceuta, and Melilla, the VAT will be deducted from the price of the products, but the applicable taxes for these territories, as well as any customs duties or tariffs, if applicable, must be added to the buyer’s account.

Similarly, when products are purchased by a customer residing outside the European Union, the corresponding taxes or their deduction will be applied.

In any case, it is the customer’s responsibility to pay the import taxes applicable in the countries where they reside.

Prices may change at any time, although changes will not affect already contracted orders

When the customer wishes to purchase a product, they add it to the shopping cart. Once the selection is completed, payment will be made for the products. In the “cart” section, the selected products, their characteristics, the number of products, the shipping cost (if applicable), the inclusion of a promotional code, and the final price of the entire selection can be viewed.

The promotional code is valid for a single purchase per customer, not cumulative, and can only be applied before proceeding to payment for the product.

Once the codes have been applied, the cart will be updated, displaying the final payment price.

To proceed with the completion of the purchase, the customer must register as such in the COMPANY’s Database. Alternatively, they can register prior to starting the purchase process.

12.- Payment Process.

The payment for the product is made at the time the order is placed. The corresponding shipping fees will be added to the initial price displayed on the website for each of the offered products. In any case, these fees will be communicated to the customer in advance during the purchase process.

The receipt or purchase confirmation corresponding to the order will be available and can be viewed on the website in the “My Account” -> “Orders” section. 

In the event that the payment gateway reports the card’s denial, the order will be automatically canceled, and the customer will be informed of the cancellation online. The customer must make their purchases only using the payment methods authorized on the Stripe payment platform.

13.- Cancellation of an order.

The COMPANY will only accept order cancellations within 24 hours after the order payment. In that case, the shipment will be canceled. The expenses generated by the purchase process, as well as the cancellation and refund, will be fully borne by the customer. Once the 24-hour period has passed, any request for cancellation will be considered a voluntary return, and the customer will be responsible for the shipping costs, if the shipment has already been made, as well as the return shipping.

14.- Delivery of the order.

After the 24-hour period mentioned in the previous section, the COMPANY undertakes to deliver the product to the courier company with whom they have contracted logistics services. This courier company will be responsible for delivering the products to the address specified by the customer in the order. In order to optimize delivery, we kindly ask the customer to provide an address where the order can be delivered during the regular working hours of the courier services.

The COMPANY will not be responsible for errors in the product delivery when the delivery address entered by the customer in the order form does not match the reality, essential delivery information has been omitted, the customer does not comply with the courier company’s instructions for delivery, or any other circumstances that prevent the delivery of the shipment, due to reasons beyond the control of the COMPANY.

Shipping and/or handling fees are not included in the price and will be displayed to you before completing your purchase, based on the shipping address of each order. 

Once the order is ready for shipment, the COMPANY will notify the customer via email that their order is ready for shipping. The customer can contact our logistics provider to handle any issues that may arise during the shipment. These details will be provided in the email sent when the order is ready for delivery.

At the COMPANY, we work to ensure that your order arrives as quickly as possible. However, the delivery time of the product will depend on multiple factors, such as the announced stock of the product, the shipping process with the logistics company, customs controls, etc.

In the same email informing the customer that the product has left the COMPANY’s warehouses, the tracking number is provided so that, in case of any delivery issues, the customer can contact us to resolve them. 

If 7 business days have passed since the order was dispatched for delivery and no delivery has been scheduled, the customer should contact the COMPANY. 

If the customer fails to do so, after 10 business days from the date the order was dispatched for delivery, the logistics company will proceed with the return of the shipment to our warehouses, and the customer will be responsible for the shipping costs and the return costs to the origin of the goods, as well as any associated handling fees.

If the reason for the delivery failure is the loss of the package, our carrier will initiate an investigation. In such cases, the response time of our carriers usually ranges between one and three weeks.

The customer must inspect the package’s condition in the presence of the carrier who, on behalf of the COMPANY, delivers the requested product, and indicate any anomalies detected in the packaging on the delivery note. If, subsequently, after inspecting the product, the customer detects any issues such as dents, breakage, signs of tampering, or any damage caused to the product during shipping, they must notify the COMPANY via email as soon as possible and within a maximum of 7 business days from the delivery date. Delivery is understood as the moment when the COMPANY delivers the purchased product to the customer.

15.- Return of the order.

The Customer may voluntarily return the order, understood as the product not being liked, not fitting properly, or simply not meeting expectations, and it is desired to return it within 14 calendar days after its receipt. The conditions for returning a product are as follows: 

— The product must be in the same condition as it was delivered and should retain, as much as possible, its original packaging and labeling;

— We will not accept any product that has been used by the customer under any circumstances; 

— The return shipment must be made using the same shipping box, ensuring the return is in perfect condition; 

— A copy of the delivery note must be included inside the package, indicating the returned products and the reason for the return. 

Once these conditions are met, the customer must send an email to stating the delivery note number, reasons for the return, and the product to be returned.

From the company, we will contact the customer to arrange a time with our logistics provider for the collection of the returned product.

Once the product is returned and arrives at the company, we will examine it to ensure it meets the aforementioned return conditions. If everything is in order, we will proceed to refund the amount of the purchase through the same payment method used, excluding the cost of the logistics operator for picking up the product, which may vary depending on your location.

16.- Defective Order.

The customer may return the order due to a defective product when the product is in poor condition and has a manufacturing defect. Likewise, it will be processed when the customer receives a product different from the one purchased. Under no circumstances will returns be accepted for used products or products in poor condition due to use. The protocol for returning a defective product is as follows:

— To the best of your ability, you should send it with the original packaging that the product arrived in.

Once these conditions are met, you need to send an email to indicating the delivery note number, reasons for the return, and the product to be returned. A copy of the delivery note should be included inside the package, indicating the returned products and the reason for the return. From the company, we will contact the customer to arrange a time with our logistics provider for the collection of the returned product.

Once the product is returned and arrives at the company, we will examine it to ensure it meets the aforementioned return conditions. If everything is in order, we will proceed to refund the amount of the purchase through the same payment method used. In this case, the company will cover the cost of the logistics operator who picked up the item.

When you return the product, don’t forget to include the product with its original packaging and the purchase receipt. If you don’t have it, you can print it from the “My Account > My Orders” section.

17.- Product Warranty.

The warranty period is legally established as 3 years, although it does not cover deficiencies caused by negligence, impacts, improper use or mishandling, incorrect installations, etc., nor does it cover materials that are worn out due to use.

No customer may request a warranty longer than the one legally established.

The warranty will lose its validity in case of defects or damage caused by external factors, accidents, especially electrical accidents, wear and tear, installation and use that does not comply with the supplier’s instructions. 

Products modified or repaired by the customer or any other person not authorized by the supplier are excluded from the warranty. The warranty does not apply to apparent defects and non-conformities of the product, for which any claim must be made by the customer in question within 14 days following the delivery of the products. The warranty does not cover products damaged due to improper use.

18.- Termination of Terms and Conditions of Use Agreement.

This agreement will remain in effect until its termination. The COMPANY reserves the right to terminate the user’s use of the website, their account, or any associated content and information, with reasonable notice and for justified reasons, at any time. Notwithstanding applicable laws, any waiver by the COMPANY of this agreement does not grant the user the right to make any claims against the COMPANY or the website, and they are exempt from liability to the extent permitted by law.

19.- Intellectual Property Policy.

This website is subject to the jurisdiction of Spanish laws, national legislation, and international laws regarding intellectual and industrial property.

The content, trademarks, patents, trade names, and information displayed on the website are protected under our copyright, which is owned by the COMPANY or used with the consent of its rightful owner.

Such content can only be used on this website, and reproduction, distribution, transformation, or transfer to third parties beyond what is permitted by the Intellectual Property Law and related regulations is not allowed without the authorization of the COMPANY. This protection also applies to any databases accessible through the website. Unauthorized use of a service or product will result in criminal and civil actions against any person who has used such content without consent.

Viewing, printing, and partially downloading the content of the website are permitted under the following conditions:

— The User shall not use such actions for purposes incompatible with the philosophy, objectives, or code of conduct of the COMPANY.

— The sole purpose is to obtain information for personal use, strictly excluding any commercial or illicit use.

— The integrity of the content must be maintained, and any modification is prohibited.

Regarding references or quotations made by the COMPANY concerning third-party content, the corresponding intellectual and industrial property rights of their owners shall be recognized. The mention of such content on the website does not imply any responsibility on the part of the COMPANY, nor does it constitute endorsement, sponsorship, or recommendation of those owners, unless expressly stated.

20.- Privacy Policy.

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, as well as Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights, Users of the website who provide personal data to the COMPANY are informed that their data will be included in the COMPANY’s files, owned by the COMPANY, for the purpose of managing the COMPANY’s contact agenda, handling shipments of purchases made on the website, as well as communicating commercial and user-interest actions. Users are also informed that their data may be transferred to third-party companies related to the COMPANY

The interested party acknowledges being aware of the purpose and use of the personal data collected by reading this clause. The submission of this data implies acceptance of the clauses stated here.

You may exercise your rights of access, rectification, erasure, restriction, objection to processing, and data portability, as established by current legislation, by communicating to Calle Sagunto 97, 46009 Valencia, or through the email address, indicating “ARCO Rights” in the subject line of the message.

In the event of the User exercising their ARCO Rights, in the notification sent to the COMPANY, both to the provided address and the email address, a photocopy of their ID card or an identifying document with similar probative value, or a recognized electronic certificate that allows free validation for signing the communication, must be attached.

This Privacy Policy refers to the COMPANY’s website and not to the policies of third parties appearing on the website or blog, or operating on websites that contain links to the COMPANY’s page. The COMPANY is not responsible for any potential consequences arising from the User’s activities under those policies.

The processing carried out by the COMPANY on the personal data collected from Users will be exclusively limited to the purpose stated in the previous information clause, which is to successfully carry out the contractual relationship established between the User and the COMPANY through the Terms and Conditions of Use. Among others, the following purposes are included:

— Responding to inquiries and addressing requests.

— Completing the purchase process.

— Providing information about the services offered by the COMPANY on its website, as well as various events.

— Notifying information regarding any modifications that may occur to these Terms and Conditions of Use.

— Personalizing the User’s experience regarding their activity on the website by presenting tailored content.

— Allowing the User to interact and participate in the interactive content offered by the website.

At the same time, the User’s information will be retained for the period necessary to fulfill the objectives indicated in this Privacy Policy, unless a longer period is required or permitted by law.

The methods through which the COMPANY may collect personal data from Users are:

— Contact forms and email: The COMPANY provides Users with contact forms for certain services offered on the website. The personal data that the User willingly provides through these contact methods will be processed in an automated manner and incorporated into the corresponding file, for which the COMPANY is responsible. The purpose of collecting and processing this data is to address the inquiry or requested service that the User has sought the COMPANY’s assistance with through this communication.

— Social Media: The COMPANY has profiles on the main social media platforms (Instagram, Twitter, Facebook), and each platform or social media network is responsible for the processing of data related to the followers or subscribers of those profiles. The data processing carried out will be in accordance with the capabilities provided by each social media platform for business profiles. This may include informing about activities, seminars, publications, offers, or even providing services to potential customers. In any case, it will be done in compliance with the Terms and Conditions of each platform or social media network.

— Newsletters or Email: Among other services, the COMPANY offers Users the possibility to subscribe to a newsletter regarding the activities, publications, or presentations that the COMPANY plans to carry out. The sending of such newsletters will be automatic and free for the User, who can unsubscribe at any time.

— Promotional Campaigns: Any data that the User consents to provide to the COMPANY in order to participate in these activities will be processed exclusively for the purpose indicated in each specific campaign.

— Employment, Scholarships, Internships: The COMPANY provides various contact mechanisms on the website for those interested in accessing job offers or training/internship/scholarship opportunities. Therefore, only communications made through these channels will be considered. Applications that do not comply with the designated contact channels established by the COMPANY, such as those provided on university websites in the employment and internship sections, will be denied and destroyed upon receipt. Additionally, job applicants consent to the COMPANY analyzing the information submitted in their application, during the job interview, on professional social network profiles, or any information directly accessible through search engines, in order to effectively evaluate the candidacy. In the event that the candidate is not selected, and unless there is explicit opposition from the candidate, the COMPANY will retain the CV for evaluation in future job openings.

— Cookies: These are files created in the User’s browser to record their activity on the COMPANY’s website and to optimize navigation based on the User’s expressed preferences. We install technical cookies, and their specific names, purposes, and the cookie policies of the entities whose cookies we use can be found below.

21.- Cookies Policy.

In compliance with the provisions of Article 22.2 of the Law on Information Society Services and Electronic Commerce (hereinafter referred to as LSSICE), and in accordance with European Directive 2009/136/EC, the COMPANY informs you that some of the services offered on the website use cookies.

In these Terms and Conditions of Use, you will be clearly informed about the type of cookies used and their intended purpose. However, if the User wishes to obtain more information about them, they can send an email to the following address:

Cookies are small files stored on the device that the User uses to navigate the Internet, and they are intended to store various types of information, such as the frequency of visits to the COMPANY’s website, browsing preferences, and information of interest to the User. This information allows the company to improve the quality and functionality of the website.

Cookies are essential for the proper functioning of the Internet and are enabled in the browser settings, helping to identify and resolve possible malfunctions on the website. Depending on the purpose for which the data obtained through cookies is processed, the following types can be found:

— Technical cookies: They allow the User to navigate through a website, platform, or application and use the options or services offered therein.

— Personalization cookies: They allow the User to access services with predefined general characteristics based on a series of criteria on the User’s device.

— Analytics cookies: They enable tracking and analysis of the behavior of Users on the linked website. This data is used to measure the activity of websites, applications, or platforms and to create browsing profiles.

— Advertising cookies: They enable effective management of advertising spaces, providing specially tailored advertising content to the User.

— External social media cookies: They are used to allow visitors of such platforms to interact with their content, exclusively generated for Users of those social networks.

Likewise, the COMPANY informs you that it uses the following types of cookies:

— First-party cookies: These are sent to the User’s computer and managed exclusively by the COMPANY, with the purpose of improving the functioning of the website. The collected information is used to enhance the quality of the services provided and the User’s browsing experience on the website. These cookies will remain in the User’s browser for the necessary time to recognize them as a visitor to the website and adapt the content to their preferences.

— Third-party analytical cookies: The website uses the service provided by Google Analytics, offered by Google Inc., a Delaware company with its main office at 1600 Amphitheatre Parkway, Mountain View, California 94043, United States (hereinafter referred to as “Google”). The information generated by these cookies about the use of the website is directly transmitted to and stored by Google on its servers in the United States. Google will use this information on behalf of the COMPANY to track User’s usage patterns on the website, compile activity reports, and provide services related to website activity. Google will not associate the User’s IP address with any other data held by the User.

— External social media cookies:

— Facebook: It will depend on its terms and usage policies.

— Linkedin: It will depend on its terms and usage policies.

— Instagram: It will depend on its terms and usage policies.

The User should be aware from the outset that the COMPANY will not be responsible for the content, currency, and accuracy of the Cookie Policies, Privacy Policies, or Terms and Conditions of third parties included in the aforementioned links.

By continuing to browse and use the website, the User expresses their consent to the COMPANY regarding the use of the aforementioned cookies, under the conditions described in this Cookie Policy.

In the event that the User wishes to disable and block cookies, the COMPANY, in compliance with current legal regulations, provides the necessary information to configure the Internet browser in order to maintain privacy and security regarding these files. Therefore, the following information and links to the official technical support sites of the main browsers will be provided to help you decide whether or not to accept the use of cookies. However, the User should be aware that the COMPANY will not be responsible for any possible deficiencies that the User may experience in their browsing experience on the website, as disabling or blocking certain cookies may result in errors or impaired navigation.

—Microsoft Internet Explorer: You should click on the “Tools” menu option, then select “Internet Options,” followed by “Privacy,” and finally “Settings.” Link of interest.

— Firefox: You should go to the “Tools” menu option, then select “Options,” followed by “Privacy,” and finally “Cookies.” Link of interest.

— Google Chrome: You should go to the “Options” section, then select “Advanced options,” and finally “Privacy.” Link of interest.

— Opera: You should go to the “Security and Privacy” option, where you will find the necessary browser configuration options. Link of interest.

22.- Applicable Law.

These Terms and Conditions of Use are configured in accordance with the provisions of Law 7/1998, of April 13, on General Conditions of Contracting, Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, as well as Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights, Law 7/1996, of January 15, on Retail Trade Organization, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.

23.- Jurisdiction.

These terms of use of the website shall be governed by Spanish law, with the Spanish language being the language of drafting and interpretation. Furthermore, the parties to the contract, expressly waiving any other applicable forum or jurisdiction, agree to submit to the courts and tribunals of Valencia (Spain) to resolve any dispute that may arise from access to or use of the website.

May 2023.